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Privacy clarity before you join

We explain how your account data, DANA, OVO, GoPay and QRIS records, device checks, and lobby activity for Live Casino, Slots, and Aviator are handled before you open…

Account data useCookie choicesPayment record handlingDevice security checks
doremi88login Privacy clarity before you join
CONTACT ROUTES

Reach privacy support without waiting

Fast policy support matters when your ID, wallet record, or device access needs attention.

Live chat privacy queue Use live chat daily from 09:00 to 23:00 WIB and ask for the privacy queue. We verify your phone number, recent login, and wallet rail before discussing account data.
WhatsApp account check Message our WhatsApp channel when you need a data correction tied to DANA, OVO, GoPay, or QRIS. Send only the last four digits of a reference, not full payment credentials.
Email data request Email privacy requests with your registered name, phone number, and request type: access, correction, export, or deletion. We acknowledge receipt within one business day and may ask for extra verification.
DATA HANDLING

How we protect your details

Account privacy is handled through practical controls, not vague promises. We limit internal access to teams that need data for payments, account security, support, or compliance checks.

Registration data

When you join, we collect your phone number, account name, password, and verification status. This lets us open your wallet, secure sign-in, and contact you about privacy requests.

Payment references

DANA, OVO, GoPay, and QRIS records are stored as transaction references, timestamps, and status values. We do not ask for app PINs, OTP codes, or full wallet credentials.

Cookie controls

Cookies keep your session active, remember language settings, and measure page errors. You can clear cookies in your browser, though you may need to sign in again afterward.

Device checks

We log device type, IP range, browser, and session time to detect unusual access. Check Account > Security > Active Devices when a phone is lost or shared.

Retention periods

We keep account, wallet, and support records only as long as needed for dispute checks, settlement matching, security, and legal duties. Older data is deleted or anonymised where appropriate.

Change requests

Ask for correction, access, export, or deletion through chat, WhatsApp, or email. We verify ownership first, then confirm what can be changed under local law.

Privacy questions before account access

The answers below cover the privacy questions we receive most often before and after account creation. They explain what data we collect, how payment records are handled, how device security works, and how you can contact us. If your request involves a specific DANA, OVO, GoPay, or QRIS transaction, keep the reference ready so we can check it faster.

We collect your account name, phone number, password, verification status, login records, device details, support messages, and wallet activity. We use these details to operate your account, secure access, and answer privacy requests.

No. We store payment references, amounts, timestamps, and transaction status only. We do not ask for wallet app PINs, OTP codes, card credentials, or full payment app login details.

Contact live chat, WhatsApp, or email and ask for access or correction. We verify your registered phone number, recent login, and payment reference before sharing or changing account data.

Device records help us detect unusual access, shared phones, and failed login patterns. You can check Account > Security > Active Devices and ask us to remove a session after ownership verification.

We keep records only as needed for settlement checks, account disputes, fraud prevention, support history, and legal duties. When retention is no longer needed, data is deleted or anonymised where appropriate.

Yes, you can request deletion through chat, WhatsApp, or email. Some records may need to remain for payment settlement, security checks, or legal duties before they can be removed.

Use live chat from 09:00 to 23:00 WIB, WhatsApp, or email and mention cookies or privacy choices. We explain which settings are account-based and which are handled in your browser.