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Your legal terms in one place

Your account terms, privacy choices, cookie settings and payment records sit in one legal space, so you can check what applies before you open an account.

Account termsPrivacy choicesCookie noticePayment records
doremi88login Your legal terms in one place
CONTACT ROUTES

Reach us about legal questions

A legal question should not sit in a general inbox without context. We route account-term, privacy, cookie and transaction-record requests through named channels so your message reaches the right team.

Live chat hours Use live chat from 09:00 to 01:00 WIB for urgent legal access questions, such as a locked account or a term you need explained before continuing through the account screen.
Email requests Send privacy, cookie and record-change requests to [email protected] with your account phone, wallet name and the date involved, so we can match your message to the correct account file.
WhatsApp check When you contact us by WhatsApp, we confirm the request through your registered mobile number before discussing payment records, login history or account-term questions tied to DANA, OVO, GoPay or QRIS.
ACCOUNT CARE

How we handle your records

Legal handling is practical: we keep only the records needed to run your account, answer your requests and show why a decision was made.

Identity matching

We compare the account name, mobile number and wallet name when a legal request touches payments or access, because mismatched details can affect how we verify ownership before any change is made.

Login records

Your login history shows device, time and session activity through Account > Security > Login History, giving you a clear path to flag access you do not recognise for our team to check.

Cookie choices

Cookies support session continuity, language preference and security checks. If you clear them on your browser, we may ask you to verify again before sensitive account or payment records are displayed.

Payment evidence

DANA, OVO, GoPay and QRIS receipts are kept as account records, not public material. We use them to trace a disputed balance, verify timing and answer your legal account questions.

Retention window

We keep account and transaction records while your account is active and for a reasonable period after closure when needed for dispute handling, legal requests or internal account checks.

Change requests

To correct your name, phone or contact detail, message [email protected] from the address tied to your account and include the account step where the wrong detail appears.

Legal questions before you join

Before you open an account, you may want to know what records we keep, how local law affects access and how to reach us when something needs correction. These answers focus on the legal side of your account, not lobby features. If your situation involves a payment receipt or login record, include the timestamp and channel when you contact us.

Our account terms apply from the moment you create your login, verify your mobile number and accept the terms shown on screen. Access depends on local law and is available only where local law permits.

We keep account identity, contact details, login history, cookie preferences and transaction records tied to DANA, OVO, GoPay or QRIS. These records help us verify ownership, answer disputes and process correction requests.

Yes. Email [email protected] with your registered phone, the field that needs correction and a short explanation. We may ask for extra verification before changing a name, phone number or wallet detail.

Cookies help maintain your session, remember language preference and support security checks. They do not replace account verification, and clearing them may require another login check before private records are shown.

Payment records create an audit trail for deposits, withdrawals, balance disputes and account ownership checks. We use DANA, OVO, GoPay and QRIS references only to resolve account matters and legal requests.

Go to Account > Security > Login History, note the device and time, then contact live chat from 09:00 to 01:00 WIB. We will verify your identity before taking account action.

If local law does not permit access from your location, account use may be restricted or unavailable. We treat eligibility as a legal condition and may ask you to stop using the account.